This Privacy Policy explains how Emerald Dreams LLC (“Emerald Dreams,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you use emeralddreamsllc.com and our services (the “Services”). By using the Services, you agree to the practices described here.
If you do not agree, please do not use the Services. For terms that govern your use of the site, see our Terms & Conditions.
1) Information We Collect
Contact & Account Data: name, email, phone number, company, job title, and any messages you send through forms or chat.
Transaction Data: services purchased, order metadata, billing name, and limited payment details (we use third-party processors; we do not store full card numbers).
Marketing Preferences: email/SMS opt-in status, communication preferences.
Cookies & Similar Tech: pixels, tags, and local storage used for site functionality, analytics, and (if enabled) advertising.
2) How We Use Information
Provide, maintain, and improve the Services.
Process inquiries, orders, and customer support requests.
Send administrative messages (e.g., confirmations, service updates).
Send marketing communications (email/SMS) with your consent where required.
Analyze usage to improve performance and user experience.
Detect, prevent, and address security or technical issues; comply with law.
3) SMS Program Privacy
If you opt in to receive text messages from us at (888) 850-8101, we process your mobile number, opt-in status, message logs (timestamps, routing), and content necessary to deliver messages (e.g., reminders, promotions). Message frequency varies. Msg & data rates may apply.
Opt-Out: Reply STOP to any message to unsubscribe. A final confirmation may be sent.
Consent: Not required to purchase. You must be the owner or authorized user of the number provided.
Carrier Disclaimer: Carriers are not liable for delayed or undelivered messages.
Retention: We retain minimal SMS metadata as required for compliance and troubleshooting, then delete or de-identify it per our retention schedule below.
4) Legal Bases (Where Applicable)
Depending on your location, we rely on one or more of the following: your consent; performance of a contract; legitimate interests (e.g., site security, product improvement); and compliance with legal obligations.
5) How We Share Information
Service Providers/Processors: e.g., hosting, analytics, email/SMS platforms, payment processors, CRM. They may access personal information only to perform services for us and must protect it.
Business Transfers: as part of a merger, acquisition, financing, or sale of assets.
Legal/Compliance: to comply with law, enforce our agreements, or protect rights, safety, and security.
We do not sell personal information for money. If we use targeted advertising or “share” personal information for cross-context behavioral advertising under US state laws, you may opt out via Do Not Sell or Share My Personal Information (if enabled).
6) Cookies & Similar Technologies
We use cookies, pixels, and local storage to:
Essential: site functionality, security, session management.
Analytics: understand site traffic and usage (e.g., Google Analytics).
Marketing (Optional): measure campaigns and, if enabled, deliver relevant ads.
You can manage cookies in your browser settings. Some features may not work without essential cookies. If a cookie banner is present, your choices made there will be honored.
7) Analytics & Advertising
We may use analytics services (e.g., Google Analytics) to collect usage data and help improve the Site. These services may set their own cookies. To learn more about Google Analytics and opt-out options, visit tools.google.com/dlpage/gaoptout.
If advertising pixels are enabled (e.g., Google/Meta), they may be used to measure conversions and, where permitted, build audiences. See the Do Not Sell/Share link (if enabled) to manage preferences covered by applicable state laws.
8) Data Retention
We keep personal information only as long as needed for the purposes described in this Policy, to comply with legal and accounting obligations, and to resolve disputes. When no longer needed, we will delete or de-identify information according to our retention schedule.
9) Data Security
We use reasonable administrative, technical, and physical safeguards to protect personal information. No method of transmission or storage is 100% secure; we cannot guarantee absolute security.
10) Your Privacy Choices & Rights
Access/Correction/Deletion: You may request access to, correction of, or deletion of your personal information.
Opt-Out of Marketing: Use unsubscribe links in emails, reply STOP to SMS, or contact us.
Do Not Sell/Share: If applicable, exercise preferences at /do-not-sell.
Authorized Agent: You may designate an agent to make a request on your behalf where allowed by law.
Verification: We may need to verify your identity before fulfilling certain requests.
The Services are not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has provided personal information, contact us to request deletion.
12) International Users
We operate in the United States. If you access the Services from outside the U.S., you understand your information may be processed in and transferred to the U.S. and other locations with different data protection laws.
13) “Do Not Track”
Some browsers offer a “Do Not Track” (DNT) setting. There is no common industry standard for responding to DNT signals; therefore, we do not respond to DNT at this time.
14) Changes to This Policy
We may update this Privacy Policy from time to time. Changes are effective when posted on this page with the “Last Updated” date revised. Your continued use of the Services after changes become effective constitutes acceptance.
